Shipping
All domestic orders are shipped free by either United States Postal Service or by Fed Ex.
Orders to Canada are shipped via FedEx for a flat rate of $10.
All other international orders are shipped for a flat rate of $25 via FedEx to the rest of the world.
Orders to Canada are shipped via FedEx for a flat rate of $10.
All other international orders are shipped for a flat rate of $25 via FedEx to the rest of the world.
Craftsman's guarantee
The Craftsman's Guarantee is simple. I personally guarantee the workmanship & quality of each item I create for the life of that item. If any part of my workmanship fails or does not meet your expectations please contact me to arrange a return or repair. See below for more details.
NOTE: Workmanship does not include, dog bites, cat scratches, girlfriend/boyfriend spilled a latte all over my natural wallet, etc. :) However, if it's something I can fix... drop me a line!
NOTE: Workmanship does not include, dog bites, cat scratches, girlfriend/boyfriend spilled a latte all over my natural wallet, etc. :) However, if it's something I can fix... drop me a line!
Contact
Conditioning / Treatment
All leather goods shouldn't require treatment for several months, but if you want to break in your new wallet with an oil treatment - go right ahead, but be careful! I recommend a very light coating of pure neatsfoot oil or pure mink oil once or twice a year. Other conditioners that aren't "pure" are likely to contain petroleum based oils which can be harsh to leather and may even weaken the strength of the thread over time.
Last, I do not recommend using heavy conditioners such as "Obenhauf's Heavy Duty LP" for any of my items. This conditioner is high quality and has an excellent reputation for boots that receive harsh use. This particular conditioner is simply too strong for other personal goods and can over saturate the leather, causing multiple problems down the road.
Last, I do not recommend using heavy conditioners such as "Obenhauf's Heavy Duty LP" for any of my items. This conditioner is high quality and has an excellent reputation for boots that receive harsh use. This particular conditioner is simply too strong for other personal goods and can over saturate the leather, causing multiple problems down the road.
Returns
Every good I create is built from the ground up, directly from the hide, completely by hand. With this old world process, I can assure you that each item is created with great care and meticulous attention to detail. Traditionally handcrafted goods will almost always outlast any mass produced retail item.
It's with this process in mind that I don't hesitate to offer a full refund on any item received that does not meet your expectations. If you recieve your item and don't feel that its quality is up to your standards, please don't hesitate to contact me and arrange a return and full refund. I'll accept any item in new condition within 30 days of receiving the item.
It's with this process in mind that I don't hesitate to offer a full refund on any item received that does not meet your expectations. If you recieve your item and don't feel that its quality is up to your standards, please don't hesitate to contact me and arrange a return and full refund. I'll accept any item in new condition within 30 days of receiving the item.
Repairs
I have yet to repair a single stitch in just over 6 years of making and selling my goods. However, should any part of my stitching fray or "bust", please get in touch for a free repair. The thread I use is very durable and I'm confident that it will last as long as your good is in use. The same goes for any hardware included with your good. Snaps can be replaced without any noticeable work done on the item and zippers can be repaired and restitched into their compartments.